Veela help center

A mobile data plan you download to the eSIM built into your phone, instead of inserting a plastic SIM card. You keep your usual SIM for calls and texts.

Dial *#06#: an EID number means your phone has an eSIM. It must also be unlocked. See the compatibility checker.

Maps, messages and ride apps use about 0.3 to 0.5 GB a day; social media and photos about 1 GB; video calls about 0.5 GB an hour. The plan finder works it out for your trip.

No. Plans are data only. Call and message through apps; your usual SIM keeps your number for texts.

Before you leave, at home on Wi-Fi. The plan starts only when it first connects at your destination.

No. An eSIM installs on one phone, usually only once. Buy one per traveller.

Most eSIMs can't be reinstalled once deleted. Contact us with your order number: we'll check with the network what can be done.

Use the activation code instead: on your order page, copy the SM-DP+ address and activation code into the manual entry screen.

Turn on Data Roaming for the Veela line, select it for mobile data, toggle airplane mode, then restart. The install guide has the full checklist.

Move to an open area, toggle airplane mode, and check whether you've used your daily high-speed allowance on an unlimited plan. Tell the assistant your location if it persists.

Yes, on most plans. Connected devices share your data allowance.

Sign in to your account, open the eSIM and choose Top up. The data is added to the same eSIM.

Full refund if the eSIM wasn't installed, within 30 days of purchase; or if it was installed but never connects at your destination and we can't fix it. See the refund policy.

It's emailed after payment and available in your account.

Cards, Apple Pay and Google Pay through Stripe. In Vietnam, VietQR bank transfer too.