Japan
South Korea
Thailand
United States
China
France
Singapore
United Kingdom
How to install a travel eSIM
Install tonight. Connect when you land.
Your eSIM arrives by email and in your account a minute after payment. Install it at home on Wi-Fi; it stays off until you switch it on at your destination.
Before you buy
Your phone supports eSIM
Dial *#06#. If an EID number appears, your phone has an eSIM.
Your phone is unlocked
Phones sold by a carrier on a contract are sometimes locked to it. On iPhone: Settings › General › About › Carrier Lock should say “No SIM restrictions”.
You have Wi-Fi to install
The install downloads a small profile. Do it at home or at the airport before departure.
On iPhone
Open the install link on your iPhone
In the email or on your order page, tap Install on iPhone. On iOS 17.4 or later, setup opens directly. On older versions, scan the QR code from another screen instead.
Follow the prompts
Tap Continue, then Done. When asked for a label, choose Travel or Veela so you can tell the lines apart.
Keep your usual line for calls and texts
Set your usual SIM as the Default line for calls and iMessage, and the Veela eSIM for Cellular Data. Turn off Allow Cellular Data Switching.
Switch on when you land
In Settings › Mobile Data, select the Veela line and turn on Data Roaming for it. It's included in your plan: you pay nothing extra.
On Android
Open the SIM settings
Settings › Network & internet › SIMs › Add eSIM (on Samsung: Settings › Connections › SIM manager › Add eSIM).
Scan the QR code
Scan the QR code from your order page shown on another screen, or choose Enter code manually and paste the activation code.
Name the line and keep your SIM for calls
Rename it Veela. Keep your usual SIM for calls and SMS, and select Veela for Mobile data.
Switch on when you land
Turn on Roaming for the Veela line. It's part of your plan: no extra charge.
If you have no data after landing
- Check that Data Roaming is on for the Veela line, not just mobile data.
- Check that the Veela line is the one selected for mobile data.
- Turn airplane mode on, wait ten seconds, turn it off.
- Restart the phone. Network selection sometimes needs it after a long flight.
- Still nothing? Open the chat on any page: it walks you through the next checks and opens a ticket for a person if needed.